We’ve seen the advertisements Comcast has put all over television and other places touting its great customer service with guarantees. \u00a0They don’t say the penalty on Comcast if they violate that guarantee. \u00a0They have and are still violating it, from the experience of the Bettina Network, inc.<\/p>\n
Having filed a complaint against Comcast with the FCC we wondered if that was a waste of time or if it will produce results. \u00a0The problem we started with was miniscule and could have been corrected with very little effort on Comcast’s part. \u00a0We can only assume they are either totally incompetent and should close their doors or they have a vendetta against Bettina Network, inc.<\/p>\n
What we have just experienced is beyond the pale!<\/p>\n
We received a telephone call from \u00a0a Comcast employee in the Executive Complaint area who identified herself as Juanita Evans and gave her telephone number as 888-309-2583 ext 44283. \u00a0It was definitely from Comcast because their name came up on our telephone ID.<\/p>\n
Ms. Evans said she was calling because of the complaint we filed with the FCC, she would like to see if she could settle this problem. \u00a0I reiterated the complaint – which is simple – but Ms. Evans was not in a listening mode. \u00a0It became clear shortly after I started to tell her the problem – which she should have already known – that she was calling to justify Maria Manning – the Comcast employee we are still reeling from. \u00a0That was her only objective. \u00a0She went into great detail as to how long she had worked with Ms. Manning – how she had seen her diligence, etc. in resolving customer problems and what a fantastic person Maria Manning was and a very competent employee. \u00a0It was an amazing conversation! What ever happened to the customer in this saga?<\/p>\n
She called at 4:03pm on Tuesday November 8, 2011.<\/p>\n
The call ended with Ms. Evans saying she would investigate and get back to me.<\/p>\n
She called back at 5:30pm and in a lowered, very serious, slow voice \u00a0she told me Comcast had nothing to do with the problem. \u00a0I should call the telephone company with whom we did business and have them fix the problem I should not bother Comcast. \u00a0She said she had done a thorough investigation of the problem and discovered we were not Comcast customers.<\/p>\n
I am still in a state of shock from that bit of information. \u00a0When I told her that company was Comcast, unless they were transferring customer accounts without the customer’s knowledge or consent. \u00a0 There was a long silence on her end of the telephone. \u00a0I asked Ms. Evans \u00a0– why \u00a0would I bother calling Comcast if our telephone numbers were with another company – and having done a “serious investigation” – as she claimed – she would have had to start with records to show our telephones were with Comcast. \u00a0 Her lowered voice and serious manner changed – her voice went up an octave, became very hurried, \u00a0said she would have to call me back and quickly hung-up.<\/p>\n
Today is Thursday, November 17 and I have yet to hear back from Ms. Juanita Evans.<\/p>\n
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